In 2020, we built a custom autodialer that connected to a highly-configured instance of Microsoft Dynamics CRM, hit a custom lead scoring algorithm, and connected to an agent working inside of Cisco PCCE 12.
- Leaving voicemails is a big waste of time for employees. People feel much more fulfilled if their time is spent talking to customers, and not having to grind through voicemails and non-answers.
- Cisco PCCE engineers have a very unique skillset, and therefore could charge a high hourly rate. Not a bad gig, if you can get it.
- Using Twilio's TwiML Bins, we were able to build a pretty full-featured portfolio of automated tests.